Refund Policy for Fully Digital Services
Last updated: 19 September 2023
At DrJocelynWallace.com, we strive to ensure complete customer satisfaction with our fully digital services. We appreciate your trust in our expertise and commit ourselves to providing high-quality services that meet your expectations. However, we understand that circumstances may arise where a refund is requested. This refund policy outlines the terms and conditions of requesting a refund for our fully digital services. By availing our services, you agree to be bound by this policy.
1. Eligibility for Refunds:
1.1. Refunds will not be considered for fully digital services purchased directly through our website, DrJocelynWallace.com.
1.2. Refunds for any other services, products, or purchases will be considered on a case-by-case basis.
1.3. Refund requests must be made within [30 days] of the purchase date.
2. Valid Grounds for Refunds:
2.1. Unsatisfactory Service: If you believe the service provided does not meet the promised specifications or falls below the agreed-upon standards, you may request a refund.
2.2. Technical Issues: In the event that technical difficulties, such as website malfunctions or access issues, prevent you from fully utilizing the digital service, you may request a refund.
3. Refund Process:
3.1. To request a refund, please contact our support team at info@drjocelynwallace.com with your full name, order number, and a detailed explanation of why you are requesting a refund.
3.2. Our support team will review your request and assess its validity based on the eligibility criteria mentioned in this refund policy.
3.3. If your request is approved, we will initiate the refund within [7 business days] using the original payment method used for the purchase.
3.4. Please note that it may take additional time for the refund to be reflected in your account, depending on your bank or credit card provider.
4. Non-Refundable Items and Services:
4.1. Any services provided beyond the scope of the original purchase are non-refundable.
4.2. Downloadable digital products or resources, such as e-books, guides, templates, or any other materials, are non-refundable.
4.3. If substantial work has been completed on a project, refunds may not be applicable. We will assess this on a case-by-case basis.
5. Termination of Services:
5.1. If you are dissatisfied with our fully digital services, we encourage you to contact our support team to discuss any concerns and attempt to resolve them before requesting a refund.
5.2. In cases where a refund is issued, your access to the digital services will be immediately terminated, and you are required to discontinue any further use of the services.
6. Changes to Refund Policy:
6.1. We reserve the right to modify or amend this refund policy at any time without prior notice.
6.2. Any changes to the refund policy will be effective immediately upon posting on our website.
By accessing or using our fully digital services, you acknowledge and agree to comply with this refund policy. Should you have any questions or concerns regarding our refund policy, please contact our support team at info@drjocelynwallace.com.